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Frequently Asked Questions

 

Do we accept watches in part exchange?
Part-exchanging is a large part of our business and we will be happy to provide a no obligation quotation for your wristwatch. Simply select the watch of ours that is of interest on our website, click on the ‘Part Exchange Your Watch’ button on the listing and complete the details on the form. Once the form has been submitted we will aim to respond to your enquiry within two working days.

 

How can I get my watch to you to sell or part exchange it?
If you wish to send your watch to us for the purposes of either selling or part exchange we will provide full information via email on how to securely post your watch to us. We can reverse insure your watch for the value offered during transit using our own insurance policy.

If you wish to bring the watch in person we are happy to accommodate this via prior appointment. Please contact us to arrange this in advance of your journey.

 

What forms of payment do we accept?
In store we can accept all major credit/debit cards excluding American Express. We can accept cash up to a maximum of £8,000. We may ask you for photo identification when large cash payments are made.

  

Can I purchase a watch with my card over the phone?
In order to provide a fully insured delivery service we are unable to receive payment via telephone. Any watch which requires delivery will need to payed via bank transfer. When ordering through our website simply click on the ‘Buy Now’ button, complete the delivery and contact information then click submit. You will then receive a pro-forma invoice via email which will include full bank details as well as a payment reference to use.

 

What does 'unworn' mean?
If we state that a watch is unworn we mean that the watch has been purchased new and subsequently purchased by us without having been worn. Unworn watches may or may not have all protective stickers (where used by the manufacturer) present and the watch will have the remainder of the manufacturer's guarantee from the date the warranty was issued.

 

Can we adjust the bracelet?
Yes we can adjust bracelet size free of charge for customers buying a watch from us. Either come and collect the watch in person and have the watch fitted for you at the shop or supply us with your wrist measurement and we will adjust the bracelet for you prior to dispatch. When we remove bracelet links you will receive the spare links along with the fitted watch.

 

Can I claim back the VAT if I am resident outside of the UK?
The huge majority of our stock is sold under the VAT margin scheme, whereby it is not possible for customers to reclaim VAT. We may on occasion be able to supply goods on a VAT invoice where the VAT is reclaimable (but only if the item has not been purchased by us under the VAT margin scheme). For clarification on the VAT status of a particular watch please enquire via the website listing by clicking the ‘Enquire About This Watch’ button.

 

Will I be charged any taxes or import duties if my watch is delivered outside the UK?
All countries have different rates of import taxation and it is the responsibility of the buyer to check with their local tax office regarding any duties that may be payable when importing an item. If delivery of an item is refused on the basis of unanticipated import costs we will not be liable for any costs involved in the return of the item to us.

  

How do I know the watch I’m buying is genuine?
All our watches are checked through verification of serial numbers through the industry standard Watch Register company as well as going through a thorough visual inspection. We provide a hand-written purchase invoice and will provide an insurance valuation in the purchaser's name if requested. Either the valuation or the hand-written invoice act as a certificate of authenticity, giving you complete peace of mind that the watch is 100% genuine.

  
Can we keep a watch for you while you think about it?
As we advertise across multiple online platforms we are unable to withdraw a watch from sale unless you have committed to purchasing the watch by way of a deposit payment. Once a suitable deposit has been paid we will happily reserve a watch for up to one week.

  

What are your hours of business?
Our shop is open from 9.30am until 5.00pm Monday to Saturday but customers are reminded that viewing/collection of items is strictly by prior appointment only as the majority of stock is kept offsite.

  

What are my delivery options and how long will it take for me to receive my item?
For UK mainland deliveries all items are sent using Royal Mail's Special Delivery service which is fully tracked during transit. This service guarantees delivery before 1.00pm the next working day after items are despatched. All items sent in this manner are INSURED UP TO THEIR FULL PURCHASE VALUE as we have our own insurance policy in place to cover over and above Royal Mail’s maximum insurance level of £2,500.

Occasionally for domestic and international customers who purchase higher value items there might be a slight delay to dispatch your watch while we obtain an additional insurance and delivery quotation.

 

What is your returns policy?
Any item which is purchased without visiting us in person and is posted to the customer is covered under the distance selling regulations. You have a period of 14 days from the date you receive the item to notify us if you wish to return the item for any reason. In order to be eligible for a full refund the item MUST be returned complete and in IDENTICAL condition to how it is received. It is the buyers responsibility to pay for any return postage costs.