Why do we not accept payment over the internet for goods shown on the web site?
Experience has shown us that off-line transactions are the safest way to conduct business, especially when dealing with larger sums of money. By dealing with customers directly via telephone/via fax/in person no sensitive personal details are held on computer systems thus avoiding any risk of fraud. We also prefer to speak to our customers so that we are able to offer the most personal and pleasant buying experience possible.
What does 'unworn' mean?
If we state that a watch is unworn we mean that the watch has been recently purchased new and subsequently purchased by us without having been worn. Unworn watches will have all protective stickers and seals (where used by the manufacturer) still present and the watch will also have the manufacturer's guarantee.
Can we adjust the bracelet?
Yes we can adjust bracelet size free of charge for customers buying a watch from us. Either come and collect the watch in person and have the watch fitted for you at the shop or supply us with your wrist measurement and we will adjust the bracelet for you prior to dispatch. When we remove bracelet links you will receive the spare links along with the fitted watch.
Can I claim back the VAT if I am resident outside of the European Union?
The huge majority of our stock is purchased under the VAT margin scheme, whereby it is not possible for non EU residents to reclaim VAT. We may on occasion be able to supply goods on a VAT invoice if items have not been purchased under the VAT margin scheme. Please contact us for further details.
Do we accept watches in part exchange?
We are always happy to discuss part exchanges with customers. Either call in person for us to appraise your watch or send the watch to us via registered and insured carrier. Please contact us for further details.
What if the watch doesn't have the manufacturer's original paperwork?
New unworn watches should ALWAYS be purchased with paperwork as there is rarely a legitimate and legal reason for an unworn watch to come without paperwork. In the case of worn pre-owned watches the situation is somewhat different. Once the manufacturer's original warranty (usually 2 year) has expired the paperwork only serves to show where and when the watch was originally purchased. However, the large majority of our pre-owned watches DO come with paperwork and one should always buy from a trusted source when paperwork is absent. All our watches are checked through verification of serial numbers, a thorough inspection of the case, the movement and the bracelet. We provide a hand-written purchase invoice and will provide an insurance valuation in the purchaser's name, where appropriate. Either the valuation or the hand-written invoice act as a certificate of authenticity, giving you complete peace of mind that the watch is 100% genuine.
Can we keep a watch for you while you think about it?
Yes we are able to put a watch on hold for you for a period of 24 hours. If you wish for the watch to be held for you any longer than this then we charge a 20% non-refundable deposit. This deposit will secure a watch for a maximum of 2 weeks until payment is made in full.
What forms of payment do we accept?
We are able to accept a full range of different payment options. Please refer to our terms and conditions
Why do we charge a 1.5% surcharge for credit card payments, 2.5% for business/corporate credit cards and 5% for AMEX?
As we provide all watches at extremely competitive prices we cannot afford to absorb the fees we get charged from credit card companies and AMEX in particular. We simply pass the cost of processing such payments to the customer, a policy we share in common with the huge majority of other businesses.
What are your hours of business?
Our shop is open from 9.30am until 5.00pm Monday to Saturday but customers are reminded that viewing/collection of items is strictly by prior appointment only as the majority of stock is kept offsite on security grounds.
What are my delivery options and how long will it take for me to receive my item?
For UK mainland deliveries all items are sent using Royal Mail's Special Delivery service. This service guarantees delivery before 1.00 pm the day after items are despatched (We are also able to offer a service guaranteed before 9.00am at an extra charge). All items sent in this manner are FULLY INSURED UP TO THEIR FULL VALUE as we have our own insurance policy to cover any value over the maximum £2,500 offered by the Royal Mail. We are one of the few online businesses able to offer this facility. The Special Delivery Service offers a tracking facility and all goods must be signed for on receipt. We do not generally dispatch items on a Friday and, dependent on payment method, we aim to dispatch all items within 48 hours of payment clearing our bank account and at the convenience of the buyer. All non UK deliveries of over £500 in value will be sent via insured courier with price dependent upon the value of the item and the delivery location.